Technician Resources

How-to guides, setup help, and technician support in one place

Start with the step-by-step how-tos for dispatch, check in, clock out, completion reports, and failed appointments. Then use the same page for service setup, public profile guidance, login troubleshooting, Occupational Accident Insurance details, and General Liability requirements.

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Start with the how-tos

Most used guide

Dispatch, check in, clock out, and completion report guidance.

Common question

Signed up but not seeing jobs or job requests yet? We explain the most common reasons and what to do next.

Read the no-jobs Q+A

Failed appointment

Went to the job but could not complete it? We explain what to do next, how review works, and what to expect around compensation.

Read the failed-appointment Q+A

App Help

Technician app help for dispatch, messages, notifications, and troubleshooting

Use this section to understand the technician mobile app flow, when GPS automation is supposed to work, what each major workflow does, and what to check before contacting support.

Mobile App Basics

The technician app is organized into five main tabs: Today, Appointments, Messages, Earnings, and More.

  • Today: Daily earnings, unread messages, and today's appointment actions.
  • Appointments: Upcoming jobs, dispatch entry points, and request-change access.
  • Messages: Client communication threads and unread message access.
  • Earnings: Recent payout activity and summary totals.
  • More: Notification settings, GPS auto clock in/out, public profile link, and policy disclosures.

If the app looks stale after an update, fully close it and reopen it before troubleshooting deeper.

Dispatch Workflow Guide

  • Head Out Now: Starts the dispatch flow and marks you on the way to the appointment.
  • Clock in: Use when you arrive and begin the appointment.
  • Clock out: Use when the appointment is over.
  • Running late: Use only before completion if you need to notify the client about a delay.
  • Completion report: Submit after clock-out to finish the technician side of the appointment.

The app enforces dispatch timing guardrails. If dispatch or running-late actions are unavailable too far ahead of the appointment, use a change request when appropriate instead of trying to force the workflow.

GPS Auto Clock-In / Auto Clock-Out

GPS automation is optional and is controlled from the More screen. It is intended to support active dispatch after you tap Head Out Now.

  • Enable the GPS auto clock in/out toggle in the app.
  • Grant the required location permissions on your device.
  • Start dispatch with Head Out Now.
  • Background tracking is intended to continue while you travel to the appointment.
  • Manual dispatch buttons remain available even if GPS automation is enabled.

If GPS automation does not trigger, confirm that location permissions remain enabled, the toggle is still on, and dispatch was started from the app before travel.

Messages and Notifications

The app supports both in-app message threads and SMS-related appointment communication history. Unread message counts, bell badges, and thread indicators should update automatically.

  • Unread message alerts may route you directly into the related thread.
  • Notification settings are managed in the More tab.
  • Completed or closed appointment channels should eventually fall out of active message views.

If a message does not appear right away, reopen the thread or app once before escalating.

Completion Reports

Completion reports are submitted after clock-out. Once submitted, the report moves into a view-only state in the mobile app.

  • Use successful completion only when the job was actually completed.
  • If the appointment was attempted but unsuccessful, continue through the normal completion flow instead of abandoning the appointment.
  • Abandonment should be reserved for situations where you accepted the appointment but can no longer serve the client and a change request is not appropriate.

Troubleshooting

  • If no appointments appear, refresh the app and confirm you are viewing the correct day or section.
  • If notifications or unread counts look wrong, reopen the app and recheck after a short delay.
  • If messages or dispatch screens look out of sync, reopen the appointment details page.
  • If earnings detail looks limited, use the full web app for more payout and history information.
  • If GPS automation does not trigger, verify app permissions, the in-app toggle, and that dispatch started with Head Out Now.

When to Use the Web App Instead

  • Editing service areas or availability in more detail
  • Managing public profile setup
  • Reviewing deeper payout detail and history
  • Using affiliate tools, codes, and referral management
  • Reviewing legal and policy information in full

Insurance

Occupational Accident Insurance

Coverage starts automatically when technicians use the Pawdicure platform, with Zurich administering the policy and claims process.

Coverage starts automatically when using the Pawdicure.com platform.

Provided and administered by Zurich.

As of 3/01/2026 the rate for this coverage is $0.152 per job you perform on the platform.

Comprehensive protection when you need it most

  • Accidental Death Benefit: $50,000 benefit available from the first day of coverage.
  • Survivor's Benefit: $200,000 principal sum, with monthly support of 1% ($2,000).
  • Accidental Dismemberment & Paralysis Benefit: up to $250,000 for life‑altering injuries, with benefits starting immediately.
  • Accident Medical Expense Benefit: $0 deductible, up to $1,000,000 max benefit (includes dental and therapy sessions).
  • Temporary & Continuous Total Disability Benefit: up to 70% income replacement.
How to file your claim with Zurich (step‑by‑step)
  1. Immediate reporting: call the toll‑free intake line at (866) 280-4394 to report the injury and receive your claim number.
  2. Claim setup: within 24 hours of your report, a claims professional contacts you, sends necessary claim forms, and requests documentation.
  3. Submit required documents: proof of assignment, a copy of the enrollment form, and your most recent wage statement.
  4. Claim determination: after receiving all required items, Zurich makes a determination. If approved, medical providers are paid directly and (if applicable) disability checks are sent to you.
  5. Additional services: 24/7 toll‑free claim reporting, language interpreter services, local pharmacy prescription fills with no upfront costs, and online medical provider referrals within the PPO network.

Support every step of the way: Zurich supports you from immediate reporting through claim determination and beyond to help make recovery smoother.

Coverage

General Liability Insurance for Pawdicure Technicians

Technicians need General Liability coverage, but Pawdicure gives a 60-day window after the first completed gig and provides a direct path to Bunker for quotes.

Before you dive into your first job using the platform, we ask that you have General Liability insurance in place, but don't worry — we give you a 60‑day window after your first gig to sort it out.

This coverage is your safety net for unexpected mishaps, covering everything from personal to property damage. Keep in mind, any insurance claims are handled by an external partner, not by us at Pawdicure, LLC.

We've partnered with Bunker to make getting coverage simple, seamless, and affordable. Get a quote in 5 minutes or less! Once you secure a policy, we'll be notified that you satisfied this requirement.

Pawdicure.com Insurance Launch Pad

Start Here

Most common technician login fixes

If anything feels off, first confirm you are entering through the technician side of the site and not carrying over a Pet Parent session.

✅ Make sure you’re using the correct login

Pawdicure has two login portals:

  • Pet Parent Login (for clients booking services)
  • Technician Login (for technicians accessing the technician dashboard)

Important: If you’re applying or managing your technician account, always use Technician Login. You can find the Technician Login button in the footer under For Technicians.

What to look for

Choose the option labeled Technician Login. If you see both Pet Parent Login and Technician Login, the technician option is the correct one for applying and managing your account.

Where to find it

On the website, scroll to the footer and look for the For Technicians section. The Technician Login button is listed there.

Application Help

Application troubleshooting

These are the most common reasons technician applications fail to submit or behave strangely during signup.

If you accidentally created a Pet Parent account

If you sign up using Pet Parent Login and then try to apply as a technician in the same browser, your application may fail because your browser saved the wrong session.

Fast fix (recommended)

  1. Log out.
  2. Open an Incognito / Private window.
  3. Go back to the site and choose Technician Login.
  4. Try the application again.

Full reset (if it keeps failing)

  1. Clear Pawdicure site data (steps below).
  2. Close all Pawdicure tabs.
  3. Reopen your browser.
  4. Use Technician Login and continue your application.
Clear site data + 3rd‑party cookies (Chrome)

If you used the same browser for Pet Parent login, clearing site data usually fixes it.

  1. Open Chrome Settings.
  2. Go to Privacy & security.
  3. Click Third‑party cookies.
  4. Click See all site data and permissions.
  5. Search for pawdicure.com.
  6. Click Delete (remove site data).
  7. Reopen Pawdicure and log in via Technician Login.

Safari (Mac)

  1. Open Safari.
  2. Click Safari → Settings (or Preferences).
  3. Go to Privacy.
  4. Click Manage Website Data….
  5. Search for pawdicure.com and click Remove.
  6. Close and reopen Safari, then use Technician Login.

If login still loops in Safari, temporarily turn off Prevent cross‑site tracking in the same Privacy screen, test again, then turn it back on.

iPhone / iPad (Safari)

  1. Open the Settings app.
  2. Scroll to Safari.
  3. Tap Advanced → Website Data.
  4. Search for pawdicure.com and delete it.
  5. Fully close Safari (swipe it away), reopen, then use Technician Login.

Also confirm Block All Cookies is off. If needed, temporarily turn off Prevent Cross‑Site Tracking, test, then turn it back on.

Edge (Windows / Mac)

  1. Open Edge Settings.
  2. Go to Cookies and site permissions.
  3. Click Manage and delete cookies and site data.
  4. Click See all cookies and site data.
  5. Search for pawdicure.com and remove it.
  6. Reopen the site and log in via Technician Login.

Firefox (Windows / Mac)

  1. Open Settings.
  2. Go to Privacy & Security.
  3. Under Cookies and Site Data, click Manage Data….
  4. Search for pawdicure.com and Remove it.
  5. Reload Pawdicure and use Technician Login.

Android (Chrome)

  1. Open Chrome.
  2. Tap ⋮ → Settings.
  3. Tap Site settings → All sites.
  4. Select pawdicure.com → tap Clear & reset.
  5. Reopen Pawdicure and log in via Technician Login.
My application won’t submit

Try this checklist:

  • Make sure you’re logged in using Technician Login.
  • If you created/logged into a Pet Parent account, log out and restart in Incognito / Private mode using Technician Login. Mixing account types in the same browser session is the #1 cause of application issues.
  • Double-check required fields are filled in and meet minimum text requirements.
  • Refresh the page and try again.
  • If you’ve been seeing “weird behavior,” log out/in and clear site data.

Document upload requirements (Resume + Photo ID)

  • Hard limit: each uploaded file must be 10MB or under.
  • Recommended for best results: keep photo ID images ≤ 5MB and resumes ≤ 5MB (larger files, especially PDFs with graphics, can fail on weaker connections).
  • Resume types: PDF or DOCX (.pdf, .docx).
  • Photo ID types: PDF or image (.pdf, .jpg/.jpeg, .png). iPhone .heic photos won’t upload—convert to JPG/PNG or export as PDF.
  • Don’t upload directly from cloud providers (Google Drive / iCloud links). Download the file to your device first (Files/Downloads), then upload from local storage.
  • If an upload hangs or errors, try: stable Wi‑Fi, a smaller file (re-export/“Reduce File Size” PDF), and avoid switching apps/tabs during upload.
  • Still stuck? Try a laptop/desktop browser, or contact Support and we can help attach documents.

If it still won’t submit, scroll down to the Support section and send us the details we need.

Login Issues

Common login and error fixes

Most page-load problems trace back to stale session tokens, old browser data, or mixing client and technician accounts in one browser.

I’m getting lots of errors or pages won’t load correctly

This is usually a stale session (token) or cached site data.

  1. Log out.
  2. Close all Pawdicure tabs.
  3. Log back in using Technician Login.
  4. If it still happens: clear Pawdicure site data.
  5. Test in Incognito / Private mode.

If Incognito works, it’s almost always stored browser data.

I keep getting logged out

This can happen if:

  • You’re switching between Pet Parent and Technician accounts in the same browser.
  • Your browser saved an older session.

Fix:

  • Clear site data.
  • Use a separate browser profile (optional but helpful):
    • Chrome Profile 1 = Pet Parent
    • Chrome Profile 2 = Technician

Appointment How-Tos

Dispatch, check in, clock out, completion reports, and failed appointments

These guides cover the live appointment workflow so technicians know what to do before travel, on arrival, after service, and when an appointment cannot be completed normally.

How dispatch works and when to tap Heading Out

Once an appointment is confirmed, open it from your Technician Dashboard and follow the dispatch flow from there.

  1. Open the appointment and review the dispatch card details.
  2. When you are actually starting travel, tap Heading Out.
  3. The status updates to Traveling and the client is notified that you are on the way.

Best practice

Use Heading Out when you begin travel, not far in advance. If you are delayed, message the client with your updated ETA as early as possible.

What status comes next

After Heading Out, the normal next step is Check In / Clock In when you arrive at the client location.
How to check in, clock out, and submit the completion report

Check in / Clock in

  1. When you arrive at the client's location, open the appointment.
  2. Tap Check In or Clock In.
  3. The appointment status changes to In Progress.

Clock out

  1. When the service is finished, return to the appointment.
  2. Tap Clock Out.
  3. The appointment moves to Awaiting Completion.

Completion report

  1. Submit the completion report right after clocking out.
  2. If the appointment was successful, mark it successful and ask the client to submit their report too.
  3. If the client does not submit within 2 hours after your successful report, the system treats it as no reported issue and payout can still process.

Important

Do not stop at Clock Out. The completion report is the step that properly closes the appointment workflow.
What to do if an appointment fails or cannot be completed

If you attempted the appointment but could not fully complete the service, do not use Abandon after the fact.

Use the unsuccessful completion flow when:

  • You attempted service but could not complete it safely.
  • The pet could not be serviced.
  • There are concerns about the service outcome.
  • There was a pet injury or personal injury.
  1. Clock out when the appointment attempt is over.
  2. Submit an unsuccessful completion report with the most accurate reason.
  3. Include clear notes so the review team understands what happened.

Payout expectations

Unsuccessful appointments go to manual review. Depending on the circumstances, payout may be none, partial, full, or in some cases company-funded.

When abandon is correct

Use Abandon only if you accepted the appointment but cannot make or perform it before the appointment attempt actually happens. Abandoned appointments do not pay.

If there was any injury, prioritize safety first. Injury-related cases automatically move into a manual review path and client charges may be waived.

Setup Guides

Services, service areas, availability, and public profile

These setup steps control whether clients can find you, what they can book, and what they see before choosing you.

Set up Services, Service Areas, and Availability

To show up for clients and get booked, you need all three: enabled services, at least one service area, and saved availability.

Where these settings live

After signing in with Technician Login, open your technician dashboard menu. Your Services, Service Areas, and Availability settings are all managed from the technician side of the site. If a menu item is missing, you are usually signed into the wrong account type.

1) Set up Services (enable what you offer)

  1. Log in with Technician Login.
  2. Open your Technician Dashboard and click the Services tab.
  3. Enable the services you want to offer (clients can only book enabled services).
  4. Save changes and refresh the page if needed.

What to do on the Services screen

Turn on each service you want to offer, then save. If a service is not enabled here, clients cannot book it from your profile.

How to confirm it worked

After saving, refresh the page and make sure your selected services still show as enabled. If they do, your settings were saved successfully.

2) Set up Service Areas (where you travel)

  1. Log in with Technician Login.
  2. Go to Service Areas.
  3. Create at least one service area and save it.
  4. Quick test: enter an address inside your travel area on the homepage and confirm you appear (after availability is set).

What to look for on the Service Areas screen

Create an area that covers where you actually travel, then save it. If you want to verify it, search an address inside that area on the homepage after your availability is set.

3) Set your Availability (when you work)

  1. Log in with Technician Login.
  2. Go to Availability.
  3. Select your working days + working hours.
  4. Save changes.
  5. Test it: visit your profile and confirm bookable times appear.

What to look for on the Availability screen

Add the days and hours you want to work, then save. Your profile will not show bookable times until your availability is stored successfully.

Common reasons bookings don’t show up:

  • Services aren’t enabled.
  • No service area is saved (or it’s too small).
  • Availability wasn’t saved.
  • Timezone mismatch.
  • Profile incomplete.
Set up your Public Profile

Your public profile is what clients see before booking. It’s also the page you can share on social media.

Important buttons on this page

After making updates to your experience, specialties, links, or privacy settings, click Save Changes. Use Preview Page to check how clients will see your profile.

How to make the profile visible

In the Settings section of your profile, turn on Enable Public Profile, then save your changes. If this toggle is off, clients will not be able to view your public page.

Before you turn it on

Steps (Technician Dashboard → Profile)

  1. Open your Technician Dashboard and go to Profile.
  2. In Experience: upload a clear profile photo (5MB or under) (JPG/PNG/WebP). Don’t upload HEIC—convert to JPG/PNG first.
  3. In Experience: add Years of Experience and Professional Background (your training, handling style, what you specialize in).
  4. Add Professional Specialties (examples: anxious pets, senior pets, nail grinding).
  5. In Social & Links: add Instagram/website links if you have them (optional).
  6. In Privacy: choose what to show (ratings/reviews/job count/badges).
  7. In Settings: toggle Enable Public Profile on.
  8. Click Save Changes, then use Preview Page to confirm it looks right.

Pro tip: Photo + specialties + service area are the biggest early conversion drivers.

Visibility

Common Q+A: visibility, demand, and getting your first bookings

If you are not getting requests yet, the reason may be setup, market maturity, or local awareness rather than a problem with your account.

I’m available but clients can’t find me

Most common causes:

  • Availability not set.
  • Service area too small or not set.
  • Services not enabled.
  • Application still pending approval.

Quick test: Enter an address inside your service area on the homepage and see if you appear.

I signed up, but there are no jobs and I haven’t gotten any requests. Why?

There are a few reasons this can happen, and it does not always mean something is wrong with your account.

First, check the setup basics:

  • Your services need to be enabled.
  • You need at least one active service area.
  • You need saved availability.
  • Your technician account must be approved.

Second, some areas are still very new:

Pawdicure.com only recently expanded outside of Northern Virginia. In many areas, the market is brand new. You may be one of the first technicians, or the only technician, with a service area in your part of town.

That means local pet parents may not know the brand yet:

Even if your profile is set up correctly, demand can take time to build if people near you have not heard of Pawdicure yet.

Best way to get your first clients faster:

  • Share your public profile on social media.
  • Post in local community groups.
  • Use neighborhood apps like Nextdoor.
  • Let friends, family, and local pet owners know you are available in their area.
  • Order Pawdicure business cards from the Technician Store so you always have something ready to hand out after introductions and appointments.
  • Ask friends and family to join the affiliate program so they have an incentive to refer clients to you.

Relying only on Pawdicure ad campaigns will usually extend the time it takes for people in your area to learn about the service. Technicians who actively share locally often build awareness faster.

Another strong strategy is to enlist friends and family in the affiliate program. If they refer a client who books with you and you complete the job, they can get paid for that referral. That gives them a real reason to help spread awareness, and it does not reduce your payout.

Practical next step

Make sure your profile is complete, confirm your service area and availability are live, then share your public profile link anywhere local pet parents already pay attention. It also helps to keep printed cards on hand. You can order them from the Technician Store.
I went to a job and could not get it done. What happens now?

If you went to the appointment and attempted the job, it is important that you do not abandon it.

What to do instead:

  1. Go through the normal flow.
  2. Submit your completion report as unsuccessful.
  3. Add any notes that will help the support team during manual review.

Unsuccessful jobs automatically go into review by our team. There are different possible outcomes depending on your notes and the level of completion, but the review starts automatically once the unsuccessful report is submitted.

In most cases, you will still be compensated by Pawdicure.com for the travel and attempt, even if the job could not be completed. The company will usually fund compensation for your travel time and the appointment attempt at a minimum.

Your client will not be charged for an unsuccessful job, but we still give them a chance to tip you for your time even if you could not get it done.

Best way to help the review team

Be specific in your notes. Explain what happened, what you attempted, why the job could not be completed, and whether any part of the service was completed before you stopped.

Support

What to send so we can help quickly

When technicians include the right details up front, support can diagnose session, browser, or account-type issues much faster.

Still stuck? Send us these details
  • The email used to sign in
  • Whether you clicked Pet Parent Login or Technician Login
  • A screenshot of the error (if possible)
  • Whether it works in Incognito
  • Your device + browser (iPhone/Safari, Windows/Chrome, etc.)

Email: support@pawdicure.com