Technician Resources

Everything you need to apply, set up your profile, set availability, and troubleshoot common login issues.

Apply to Join
Most common fix
Accidentally created a Pet Parent account? Open an Incognito / Private window and sign in using Technician Login. See the steps.

Occupational Accident Insurance

Coverage starts automatically when using the Pawdicure.com platform.

Provided and administered by Zurich.

As of 3/01/2024 the rate for this coverage is $0.152 per job you perform on the platform.

Comprehensive protection when you need it most

  • Accidental Death Benefit: $50,000 benefit available from the first day of coverage.
  • Survivor's Benefit: $200,000 principal sum, with monthly support of 1% ($2,000).
  • Accidental Dismemberment & Paralysis Benefit: up to $250,000 for life‑altering injuries, with benefits starting immediately.
  • Accident Medical Expense Benefit: $0 deductible, up to $1,000,000 max benefit (includes dental and therapy sessions).
  • Temporary & Continuous Total Disability Benefit: up to 70% income replacement.
How to file your claim with Zurich (step‑by‑step)
  1. Immediate reporting: call the toll‑free intake line at (866) 280-4394 to report the injury and receive your claim number.
  2. Claim setup: within 24 hours of your report, a claims professional contacts you, sends necessary claim forms, and requests documentation.
  3. Submit required documents: proof of assignment, a copy of the enrollment form, and your most recent wage statement.
  4. Claim determination: after receiving all required items, Zurich makes a determination. If approved, medical providers are paid directly and (if applicable) disability checks are sent to you.
  5. Additional services: 24/7 toll‑free claim reporting, language interpreter services, local pharmacy prescription fills with no upfront costs, and online medical provider referrals within the PPO network.

Support every step of the way: Zurich supports you from immediate reporting through claim determination and beyond to help make recovery smoother.

General Liability Insurance for Pawdicure Technicians

Before you dive into your first job using the platform, we ask that you have General Liability insurance in place, but don't worry — we give you a 60‑day window after your first gig to sort it out.

This coverage is your safety net for unexpected mishaps, covering everything from personal to property damage. Keep in mind, any insurance claims are handled by an external partner, not by us at Pawdicure, LLC.

We've partnered with Bunker to make getting coverage simple, seamless, and affordable. Get a quote in 5 minutes or less! Once you secure a policy, we'll be notified that you satisfied this requirement.

Pawdicure.com Insurance Launch Pad

Start Here (Most common fixes)

✅ Make sure you’re using the correct login

Pawdicure has two login portals:

  • Pet Parent Login (for clients booking services)
  • Technician Login (for technicians accessing the technician dashboard)

Important: If you’re applying or managing your technician account, always use Technician Login. You can find the Technician Login button in the footer under For Technicians.

Login modal showing Pet Parent Login and Technician Login options
Login modal: choose Technician Login
Footer section showing the Technician Login button under For Technicians
Footer: Technician Login button location

Application Troubleshooting

If you accidentally created a Pet Parent account

If you sign up using Pet Parent Login and then try to apply as a technician in the same browser, your application may fail because your browser saved the wrong session.

Fast fix (recommended)

  1. Log out.
  2. Open an Incognito / Private window.
  3. Go back to the site and choose Technician Login.
  4. Try the application again.

Full reset (if it keeps failing)

  1. Clear Pawdicure site data (steps below).
  2. Close all Pawdicure tabs.
  3. Reopen your browser.
  4. Use Technician Login and continue your application.
Clear site data + 3rd‑party cookies (Chrome)

If you used the same browser for Pet Parent login, clearing site data usually fixes it.

  1. Open Chrome Settings.
  2. Go to Privacy & security.
  3. Click Third‑party cookies.
  4. Click See all site data and permissions.
  5. Search for pawdicure.com.
  6. Click Delete (remove site data).
  7. Reopen Pawdicure and log in via Technician Login.

Safari (Mac)

  1. Open Safari.
  2. Click Safari → Settings (or Preferences).
  3. Go to Privacy.
  4. Click Manage Website Data….
  5. Search for pawdicure.com and click Remove.
  6. Close and reopen Safari, then use Technician Login.

If login still loops in Safari, temporarily turn off Prevent cross‑site tracking in the same Privacy screen, test again, then turn it back on.

iPhone / iPad (Safari)

  1. Open the Settings app.
  2. Scroll to Safari.
  3. Tap Advanced → Website Data.
  4. Search for pawdicure.com and delete it.
  5. Fully close Safari (swipe it away), reopen, then use Technician Login.

Also confirm Block All Cookies is off. If needed, temporarily turn off Prevent Cross‑Site Tracking, test, then turn it back on.

Edge (Windows / Mac)

  1. Open Edge Settings.
  2. Go to Cookies and site permissions.
  3. Click Manage and delete cookies and site data.
  4. Click See all cookies and site data.
  5. Search for pawdicure.com and remove it.
  6. Reopen the site and log in via Technician Login.

Firefox (Windows / Mac)

  1. Open Settings.
  2. Go to Privacy & Security.
  3. Under Cookies and Site Data, click Manage Data….
  4. Search for pawdicure.com and Remove it.
  5. Reload Pawdicure and use Technician Login.

Android (Chrome)

  1. Open Chrome.
  2. Tap ⋮ → Settings.
  3. Tap Site settings → All sites.
  4. Select pawdicure.com → tap Clear & reset.
  5. Reopen Pawdicure and log in via Technician Login.
My application won’t submit

Try this checklist:

  • Make sure you’re logged in using Technician Login.
  • If you created/logged into a Pet Parent account, log out and restart in Incognito / Private mode using Technician Login. Mixing account types in the same browser session is the #1 cause of application issues.
  • Double-check required fields are filled in and meet minimum text requirements.
  • Refresh the page and try again.
  • If you’ve been seeing “weird behavior,” log out/in and clear site data.

Document upload requirements (Resume + Photo ID)

  • Hard limit: each uploaded file must be 10MB or under.
  • Recommended for best results: keep photo ID images ≤ 5MB and resumes ≤ 5MB (larger files, especially PDFs with graphics, can fail on weaker connections).
  • Resume types: PDF or Word (.pdf, .doc, .docx).
  • Photo ID types: PDF or image (.pdf, .jpg/.jpeg, .png). iPhone .heic photos won’t upload—convert to JPG/PNG or export as PDF.
  • Don’t upload directly from cloud providers (Google Drive / iCloud links). Download the file to your device first (Files/Downloads), then upload from local storage.
  • If an upload hangs or errors, try: stable Wi‑Fi, a smaller file (re-export/“Reduce File Size” PDF), and avoid switching apps/tabs during upload.
  • Still stuck? Try a laptop/desktop browser, or contact Support and we can help attach documents.

If it still won’t submit, scroll down to the Support section and send us the details we need.

Common Login / Error Fixes

I’m getting lots of errors or pages won’t load correctly

This is usually a stale session (token) or cached site data.

  1. Log out.
  2. Close all Pawdicure tabs.
  3. Log back in using Technician Login.
  4. If it still happens: clear Pawdicure site data.
  5. Test in Incognito / Private mode.

If Incognito works, it’s almost always stored browser data.

I keep getting logged out

This can happen if:

  • You’re switching between Pet Parent and Technician accounts in the same browser.
  • Your browser saved an older session.

Fix:

  • Clear site data.
  • Use a separate browser profile (optional but helpful):
    • Chrome Profile 1 = Pet Parent
    • Chrome Profile 2 = Technician

Technician Setup Guides

Set up Services, Service Areas, and Availability

To show up for clients and get booked, you need all three: enabled services, at least one service area, and saved availability.

Technician dashboard menu showing where to find Availability and Service Areas
Tip: If you don’t see a menu item, make sure you’re logged in via Technician Login.

1) Set up Services (enable what you offer)

  1. Log in with Technician Login.
  2. Open your Technician Dashboard and click the Services tab.
  3. Enable the services you want to offer (clients can only book enabled services).
  4. Save changes and refresh the page if needed.
Services setup screen showing service toggles
Enable your offered services
Services setup screen showing additional service options
Confirm services are enabled and saved

2) Set up Service Areas (where you travel)

  1. Log in with Technician Login.
  2. Go to Service Areas.
  3. Create at least one service area and save it.
  4. Quick test: enter an address inside your travel area on the homepage and confirm you appear (after availability is set).
Create service area screen
Create and save a service area

3) Set your Availability (when you work)

  1. Log in with Technician Login.
  2. Go to Availability.
  3. Select your working days + working hours.
  4. Save changes.
  5. Test it: visit your profile and confirm bookable times appear.
Availability creation screen
Save your availability so clients can book you

Common reasons bookings don’t show up:

  • Services aren’t enabled.
  • No service area is saved (or it’s too small).
  • Availability wasn’t saved.
  • Timezone mismatch.
  • Profile incomplete.
Set up your Public Profile

Your public profile is what clients see before booking. It’s also the page you can share on social media.

Public profile settings screen showing Save Changes and tab navigation
Use Save Changes after updates
Public profile settings screen showing the Enable Public Profile toggle
Turn on Enable Public Profile

Before you turn it on

Steps (Technician Dashboard → Profile)

  1. Open your Technician Dashboard and go to Profile.
  2. In Experience: upload a clear profile photo (5MB or under) (JPG/PNG/WebP). Don’t upload HEIC—convert to JPG/PNG first.
  3. In Experience: add Years of Experience and Professional Background (your training, handling style, what you specialize in).
  4. Add Professional Specialties (examples: anxious pets, senior pets, nail grinding).
  5. In Social & Links: add Instagram/website links if you have them (optional).
  6. In Privacy: choose what to show (ratings/reviews/job count/badges).
  7. In Settings: toggle Enable Public Profile on.
  8. Click Save Changes, then use Preview Page to confirm it looks right.

Pro tip: Photo + specialties + service area are the biggest early conversion drivers.

Not showing up for clients / not getting bookings

I’m available but clients can’t find me

Most common causes:

  • Availability not set.
  • Service area too small or not set.
  • Services not enabled.
  • Application still pending approval.

Quick test: Enter an address inside your service area on the homepage and see if you appear.

Support (what to send so we can help fast)

Still stuck? Send us these details
  • The email used to sign in
  • Whether you clicked Pet Parent Login or Technician Login
  • A screenshot of the error (if possible)
  • Whether it works in Incognito
  • Your device + browser (iPhone/Safari, Windows/Chrome, etc.)

Email: support@pawdicure.com